DELIVERY
All KENA products are handmade and some of the products are made to order; because of that some products production time is 7-14 days. Most of the KENA products are ready to ship.
- Making an order from KENA e-shop the Customer can choose the delivery between Omniva courier and Itella SmartPost parcel terminal in Estonia . Omniva courier 6 eur, parcel terminal in Estonia 3 eur .
- Orders are usually delivered within 1 to 3 business days (in Estonia) and 10 to 21 business days to abroad.
- We start to prepare your shipment after your payment has arrived to Treco OÜ bank account
- To all other international deliveries around the world we use parcel delivery service by Omniva as for standard parcels. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package
- The courier company will deliver the parcel to the address stated in the order. It’s not possible to change the address, after the order has been made.
- Please check if the contact information is correct to avoid misunderstandings and delay of delivery.
If you have any questions please send us an e-mail: info@kenabrand.com or call us +372 56210132